FAQ
Questions, answered
Everything about orders, shipping and our candles. Can’t find what you need? We’re happy to help.
269-532-9816 · candle@kalamazoocandle.com
Orders & shipping
Your order
How much is shipping?
Free on US orders of $70 or more. Under $20 it’s $14.95, and $20–$69.99 it’s $9.95. We ship with UPS and USPS.
Do you ship internationally?
Yes, to Canada, the UK, Australia, New Zealand and the Bahamas. International shipping is calculated at checkout (free shipping is US only).
When should I order for Christmas?
Order by December 15 for Christmas delivery. Every candle is hand-poured to order, so we can’t rush production.
Do you offer in-store pickup?
Yes, online orders can be picked up at our downtown Kalamazoo store, 202 South Kalamazoo Mall.
How do I track my order?
You’ll get tracking by email or text when your order ships. It’s also in your account, or click View your order in your confirmation email.
Can I change or cancel my order?
Yes, until your shipping label has been printed. Email candle@kalamazoocandle.com or call 269-532-9816 as soon as possible.
My candle arrived broken or I got the wrong item.
We’re sorry! Email candle@kalamazoocandle.com with your name, order number and a photo if you can. We’ll send a replacement or refund, whichever you prefer, and you don’t need to send the broken one back.
Can I send my order as a gift?
Absolutely. We ship straight to your recipient and never include receipts. We can’t add gift notes, and the box shows our return address.
What is your return policy?
Unused items in their original packaging can be returned within 10 days of purchase with proof of purchase (sale items excluded). Return shipping is deducted from your refund. Unburned candles can be exchanged at our store for another scent anytime. Start a return at candle@kalamazoocandle.com.
Do gift cards expire?
Never. Gift cards work online and in our Kalamazoo store.
Customer care
Help & services
How do I contact you?
Email candle@kalamazoocandle.com, call 269-532-9816, message us on Facebook Messenger, or use our contact page.
Do you offer custom label candles?
Yes! Minimums are 24 Classic Tins or Jars, or 100 votives, and turnaround is about 3 weeks after approval. See our custom labels page for a free quote.
Do you offer bulk pricing?
Yes: 20% off retail when you order Classic Tins in sets of 24, Classic Jars in sets of 12, or votives in sets of 100. Smaller quantities and other products are regular price. Contact us to place a bulk order, or see our custom label candles if you’d like your own label.
Do you donate to events or charities?
We occasionally donate gift sets, candles or candle-making experiences to nonprofit silent auctions and fundraisers. We decide quarterly, so ask early through our contact page. See also our fundraising program.
Can you host a fundraiser night for our group?
Yes! We host fundraiser nights at our downtown Kalamazoo store, and your organization receives 10–20% of the night’s sales. Contact us with your organization’s name and the dates you have in mind.
Where can I smell your candles in person?
Visit our store and candle bar at 202 South Kalamazoo Mall in downtown Kalamazoo (Mon–Wed 10–7, Thu–Sat 10–8, Sun 11–5). You’ll also find us at retail partners including Fresh Thyme, Sprouts and Whole Foods.
Can I buy at your production facility?
We don’t sell at our production facility. Please visit our downtown store or one of our retail partners.
I can’t find a scent online. Is it discontinued?
Some scents are seasonal and some have been retired. Email candle@kalamazoocandle.com and we’ll let you know if or when it’s coming back.
Our candles
About our candles
What’s in your candles?
100% natural soy wax (no blends, no paraffin), phthalate-free fragrance oils blended with essential oils, no added dyes, and a metal-free cotton wick. They’re California Prop 65 compliant.
Are your candles vegan?
Our materials are vegan, but our candles aren’t officially certified vegan.
Are your candles made in the USA?
Yes. Every candle is made at our production facility in Kalamazoo, Michigan, and our raw materials are made in the United States.
Do you use essential oils?
Our fragrance oils are blended with essential oils. Fragrance oils give us more scents, more consistency and a longer shelf life, and all of ours are phthalate-free.
How long will my candle last?
Classic Candle Jars (10 oz) burn 60–80 hours, Classic Candle Tins (5 oz) 30–40 hours and votives about 15 hours.
Will my candle smoke or leave soot?
Very little, if you trim the wick to 1/4" before each burn, keep the candle away from drafts and let the first burn go about 4 hours so the wax melts to the edge.
Do your wicks contain lead or zinc?
No. Our cotton wicks are metal-free: no lead or zinc.
Are soy candles safe for people with soy allergies?
Soy wax is very non-reactive. A soy allergy is triggered by eating soy, and burning breaks down the proteins that cause it.
How strong are your candles?
Our candles are made to fill an average room without overpowering it.
Are your candles safe around pets?
Yes. We use 100% soy wax and cotton wicks with no added dyes, and our candles are Prop 65 compliant. As with any candle, keep it out of reach and never leave it burning unattended.
Wholesale
For retailers
How do I become a wholesale partner?
New stores can order on our Faire shop with Net 60 terms. See our wholesale page for all the ways to order.
How do I get wholesale pricing?
Pricing is on our Faire shop. Established stores can email orders@kalamazoocandle.com for our 2026 order form.
How do wholesale orders ship?
By UPS Ground. Shipping is added to your invoice.
Do you offer private labels?
Yes. Email orders@kalamazoocandle.com or see our custom labels page.
Still have a question?
We’re here to help
Call 269-532-9816 or email candle@kalamazoocandle.com. We reply Monday–Friday.