Yes! You may order online for in-store pickup at any of our retail locations. When you get to the shipping options in checkout you'll see options for in-store pickup.

Please note: your order must be picked up within 1 month of the order date. If items ordered are not picked up in 1 month, you will be charged a 25% re-stocking fee and the remainder of the order amount will be refunded to the card used.

Absolutely! Any of our candles make a fantastic gift on their own, but we do not currently include gift notes in orders. Please note: all shipments include Kalamazoo Candle Company’s return address & branding on the exterior shipping package. 

Once your order is shipped you'll receive an email or text with tracking information. If for some reason you do not get that message you can also find this information on your customer account page.

All orders are shipped within 3 days. We usually get them out within 1 business day but sometimes it takes an extra day or two when we run sales or around holidays.

Once your order ships it will take 1-3 days to arrive to you depending on how far from Kalamazoo, MI you are.

We use UPS for all orders. By using UPS rather than USPS or FedEx orders generally arrive 1-2 days faster and less damage.

Contact Customer Service in the above form. Include your name and order number, as well as a description of the damage. If you could include a photo of the broken candle, that would be great! If you have received an incorrect item, please note what item is missing from your order. 

Our candles are made with 100% natural soy wax, a blend of phthalate-free fragrance oils, zero added dyes or toxins, and a paper-core cotton wick. They are California Proposition 65 compliant and free of all harmful chemicals listed.

We strive to craft a candle that produces a scent that compliments a room rather than overpowers it. The size of the room you are burning it in will also be a factor; however, we design our fragrance to fill an average size room.

While we do not use anything derived from animals in any way shape or form, our products have not been officially certified as vegan. 

Every Kalamazoo Candle is crafted by hand in Kalamazoo, MI USA by our amazingly dedicated team of candle makers.

While our fragrances include essential oils, our fragrances are created using a blend of fragrance oils and essential oils. The use of fragrance oils tremendously increases the number of raw materials to which we have access, allowing consistency in product quality, as well as increased shelf life. The fragrance oils we use are phthalate-free and free from any ingredient listed inCalifornia's Prop 65. No bad stuff!

Did you know: If we used 100% essential oil it would take over 10,000lbs of roses to create enough Essential Oil for 20 candles!

We design all of our candles to perform well in your home. If you follow ourCandle Burning Tips, then you should not see soot or smoke. Remember to trim the wick to 1/4” prior to lighting, keep the candle away from windy areas, and dip your wick to extinguish it.

Yes! Soy wax is very non-reactive and even though someone may be allergic to soy in foods, in order for the allergy to take place, the soy must be digested to enter the bloodstream. If it's burned, the protein chains are broken up and are no longer the same molecules that could cause the allergy. 

If you follow our Candle Burning Tips, you’ll get the longest possible burn. Our candles last up to twice as long as many candles you might find in big-box stores. For specific burn times please visit the product page of a candle.

No, all of our wicks are metal-free! We use paper-core and 100% cotton wicks.

Yes! Follow theCandle Burning Tipsto get the best burn experience from your candle.