Which carrier does Kalamazoo Candle use?
We generally ship via UPS or USPS.
How long will it take to receive my order?
Orders generally take 1-3 business days to be processed & shipped.
Do you offer expedited shipping?
Please note that we do not offer expedited production and processing of the candle itself. All candles are hand poured in the order in which it is received by our production team. Candles are generally ready to ship within 3 days with some exceptions.
Do you offer in-store pickup?
We offer optional in-store pickup at our Marketplace location. Please note: your order must be picked up within 1 month of the order date. If items ordered are not picked up within that timeframe, you will be charged a 25% re-stocking fee and the remainder of the order amount will be refunded to the card used.
What do I do if I receive a wrong or broken candle?
Contact Customer Service at email@example.com. Include your name and order number, as well as a description of the damage. If you could include a photo of the broken candle, that would be great! If you have received an incorrect item, please note what item is missing from your order.
How do I check the status/shipping information of my order?
If you have an account, you can login and view your order from there. If not, click on VIEW YOUR ORDER in the confirmation email you received after placing your order. You will receive tracking information via email once your order has left our Factory. Please allow 24 hours for the tracking information to update.
What do I do if I need to make a change to my order?
Please email firstname.lastname@example.org with your change request as soon as possible. We are happy to make adjustments to your order before it has shipped. Please note: our Factory is closed Saturday and Sunday, but we’ll do our best to respond ASAP.
Can I send my order as a gift?
Absolutely! Any of our candles make a fantastic gift on their own, but add in a gift bag and you have the perfect present! We do not include receipts in any order so your recipient will never know how much you spent. Please note: all shipments include Kalamazoo Candle Company’s return address & branding on the exterior shipping package.